Supporting people in poverty through digital Reboot UK

Funded by the Big Lottery, Tinder Foundation are leading the Reboot UK project pilot to test innovative new models of supporting people in poverty to improve their health and wellbeing through digital technology.

The project is specialising in supporting people from three key groups:

  1. Families in poverty.
  2. Homeless people.
  3. People with poor mental health.

Families in poverty, homeless people and people with mental health issues are far more likely to make up some of the 12.6 million people in the UK who aren’t online and don’t have basic digital skills. Yet these are the same groups who are at a greater risk of poor health and who stand to gain the most from improved digital skills and access to online health resources.

Consortium partners Mind, Homeless Link and Family Fund, are working with Tinder Foundation and local community partners on the 12 month project, researching and developing pilot interventions before putting these models into practice in the community.

  • Phase 1: Understanding barriers and drivers (Sept‐Nov 2015)
  • Phase 2: Testing approaches and learning (Jan‐Aug 2016).

The project will support at least 1,000 beneficiaries to use digital technologies to improve their health and wellbeing.

Reboot UK project centres

21 specialist local partners have been recruited from within Tinder Foundation’s network of UK online centres, and from the networks of consortium partners, to deliver the action-research phase of Reboot UK, commencing in January 2016. The delivery partners were selected based on their expertise in delivering training and in-depth support to hard-to-reach groups and range from homeless charities, to employment skills training providers and specialist mental health services.

Reboot UK is evaluating the effectiveness of three particular approaches:

  • Peer support - engaging service users who have experienced similar challenges to the trainees, providing motivation and training, often in unconventional learning environments
  • Home access - lending devices for people to access the internet at home focussing on those who may have caring responsibilities and be less able to attend regular training sessions as well as people who may feel less able to attend a local organisation
  • Shared practice - matching digital skills experts to local services to provide training to people with moderate mental health problems and homeless people.

Reboot UK: Leeds Mind

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